Permissions decide everything
What a person can ask Cool to do is exactly what that person is already allowed to do. Nothing more.
Cool
Your software can start with a conversation.
Cool is the AI assistant and intelligent interface that can power conversational and voice-driven experiences across Immediate Impact applications — connecting people to information, workflows, and authorised actions.
Meet Cool
More than a chatbot beside the business.
Instead of navigating multiple dashboards, forms, menus, and applications, a person can communicate with a tool in ordinary language. Cool gives them a more natural way to interact with software.
Through Ada Engine, Cool can be connected to custom applications, company knowledge, business logic, automation, and existing software — which is what allows a conversation to produce useful work rather than only a text response.
Illustrative example of a voice-driven exchange.
What it can do
Depending on the application and the permissions.
Cool is shaped by the application it belongs to. In one tool it answers questions; in another it prepares work and requests approval. The list below is the range, not a fixed feature set.
- Find information
- Ask questions about company knowledge
- Prepare documents
- Generate reports
- Search customer records
- Create or update information
- Start workflows
- Check the status of work
- Prepare recommendations
- Request approvals
- Complete authorised actions
- Control an application by voice
- Guide customers through a process
- Provide conversational support
Voice-driven software
Software has always asked people to learn its interface.
Voice begins to reverse that relationship. A person can explain what they need, ask a question, describe an objective, or give an instruction in natural language — and the application finds the information, navigates the process, prepares the work, or carries out an authorised action.
The future application may not begin with a dashboard. It may begin with a conversation.
Faster to use
Easier to learn
More accessible
Natural on mobile
Useful when hands are occupied
Effective for field teams
Personal for customers
Forgiving for occasional users
Capable of guiding complex processes
Voice should be used because it makes a tool easier or more powerful — not because it is fashionable. On plenty of tasks a well-designed screen is still the better interface, and we will say so.
Responsibly built
Conversation does not loosen the rules.
Every Cool experience operates within appropriate permissions, business rules, review requirements, and safety boundaries — the same ones that govern the application it belongs to.
Actions stay visible
What was read, what was changed, and what was sent are all recorded — a conversation is not an excuse for an untraceable action.
Review where risk exists
Anything consequential is prepared and held for a person to approve, rather than completed because it was asked for confidently.
Escalation is a first-class path
When something falls outside what Cool should handle, it hands off to a person instead of improvising an answer.
Where would talking to the software beat clicking through it?
Field teams, busy hands, occasional users, long forms, complicated processes — those are the places voice tends to earn its keep.